Visitors FAQ

How much is Parking?

Parking fees vary per event, but are generally $10. Check the I-X Center website Schedule of Events, and click on any event to find out the applicable parking costs. Cash or credit is accepted for parking fees.

Are Wheelchairs or Strollers Available?

Wheelchairs are available on a first-come, first-served basis at no charge. A photo ID must be left with the attendant to secure return. There are no strollers or wagons available to rent; however, you may bring your own in most shows.  You should always check the event website to confirm they are permitted prior to attending.

Can I bring in my own food or beverages?

No outside food, beverages, coolers or sack lunches are allowed in the facility. For your convenience, we have numerous concession stands and bistros which carry a variety of food items including hamburgers, hot dogs, pizza, deli sandwiches, salads, french fries, pretzels, assorted snacks, and more.

Is there an ATM available?

Yes, there are ATMs available in both the East and West lobbies.

Do you offer shuttle service?

The I-X Center does not offer shuttle service; however, if you stay at some of our partner or surrounding hotels, they may have shuttle service available for I-X Center patrons.

Can I use a credit card or personal check to purchase tickets?

We do accept major credit cards at most shows; however, we do not accept personal checks.

Do you have a paging system?

The I-X Center does not have a paging system.  Please be sure to designate a meeting spot and departure time for your group.

Can I get my hand stamped so I can leave the building and return the same day?

This decision is made by event producers on a show-by-show basis. Please visit the show website(s) for their individual policies.

Will the Ferris Wheel be operating?

If a consumer show is located adjacent to the ferris wheel, it will be in operation. The Ferris Wheel typically does not operate during trade shows.

Is there a lost and found?

During the show, all items turned in are taken to the Show Office where you purchased your tickets.  After the show, all items are placed in customer service who can be reached at 216-265-2500.

Is there a first-aid station?

Yes, there is one located in each lobby staffed by emergency medical professionals from University Hospitals for all events.

Can I smoke at the I-X Center?

The I-X Center is a smoke-free facility. Smoking is not permitted anywhere in the building. Designated smoking areas are located outside the venue. Smoking is also defined to include any and all electronic cigarettes or e-cigarettes.

Can I carry?

In accordance with Ohio’s “concealed carry” law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of  the I-X Center.